Some not-so-common-sense advice on purchasing replacement parts for your laptop
This post covers a couple of topics in the area of purchasing an appropriate replacement part for your broken laptop. It’s a somewhat involved topic, so we’ll just dive right in and get right to the point. In most cases, it is very important that you match the part you are replacing with one of the identical part number. Failure to do so may either result in you spending money and time on a part that does not serve your needs in the simplest of cases and in the worst, cause irreparable damage to your laptop. Most models of laptop (e.g. Dell Latitude D840 or IBM ThinkPad X61) come not only with many different available configurations for purchase, so from that standpoint alone, you’re not guaranteed to get the right part just by buying another part of that type for the same model. The bezel from a 14.1″ screen will not fit a 15″ screen on the same model of laptop. That’s just the most basic stuff though. Let’s dig deeper.
First, let’s clear up a common misconception. As a result of a competitive market place and efforts by companies to keep their products as cheap as possible, the parts for your computer are rarely, if ever, manufactured by the company with its brand sticker on the case. In fact, in most cases, the parts weren’t designed by them either. In a lot of cases, they didn’t even assemble the product. That’s all fine and good as the brand owner provides the support, warranty, software setup, etc.
So wait, how does that impact you, a computer user looking to, hopefully, repair your own machine? Let’s delve a little deeper.
When replacing a component or upgrading a component on your laptop, it is important to know that while some parts work based upon specifications, such as RAM, hard drive, optical drive, and CPU, most part compatibility is very VERY specific. For example, screen size and aspect ratio are not even close to enough to tell you whether a particular screen will work with your machine.
As you know, laptops (and desktops and servers) come in many different brands, series and models. The first thing you might not know is that, for the most part, parts are not interchangeable between models made by the same manufacturer, even if the machines were made around the same time. Each model is made up a huge number of components from the screws to the plastics to the motherboard to the rubber screw covers. For a particular model of laptop, many of those individual parts came in a whole bunch of different part numbers (made by different manufacturers). For example, for a given model of laptop, in most cases, you’ll find no fewer than 3 different models of screen, often from different manufacturers. Each part number may work only with another component within the machine with a specific part number and no other. In the case of LCD inverters, for example, many models of laptop use the inverter to identify the specific LCD screen attached to it so that it can send the right data signal. Using the wrong inverter can fry your LCD, motherboard, or worse yet, both (trust me, I’ve seen it, many many times). Another curious case of incompatibility I’ve seen is whole screens w/ cable and inverter that are compatible with one motherboard in particular model of laptop and not another.
Fear not though, there’s hope. Finding your new part is probably way easier than you think. It might take a search or two before you get right, but pretty much every part made in the last twenty years for a laptop is available out there somewhere and, in most cases, not especially hard to find. Before you rush out though, how’s about some tips on buying:
1) If possible, look into the seller’s reputation. eBay, for example, has a very simple means by which to do this. Checking their DSR (detailed seller ratings) and feedback will give you a good idea as to how willing they are to work with their customers and how often they send out bad product. If you’re not experienced with this, go ahead and check out the feedback of some sellers selling the product you need. Personally, I try only to purchase replacement parts from sellers rated 99.8% or above and with a 4.9/5 in the “Item As Described” rating. For non-eBay purchasing, try a google search for the name of the vendor site you’re considering along with either “complaints” or “problems”.
2) In spite of what an item’s title may say and what a listing may leave out, just because a part is listed for your model of laptop doesn’t mean it will work with your specific laptop. I don’t know whether this is an eBay phenomenon or all over the internet (as I do literally all of my online parts purchases through eBay), but one thing I’ve found is a LOT of misleading or missing information about compatibility. The most common of these would be a listing on a site such as eBay with the title LCD Screen for Brand Model Laptop p/n 123456a which, in the description, makes no mention of what the seller no doubt knows — that in many cases, it is crucial to match the part number to that of the part you are replacing, leaving it to the novice buyer to trip over himself (possibly breaking his machine in the process) before getting it right. These sellers could take a moment to include a little line about making sure your part number matches, but that would hinder their own bottom line. These sellers count on buyers feeling foolish for their own lack of knowledge in having purchased a non-matching part. They depend upon a nearly infinite marketplace of users just like you who are going to try to fix their own product and who will throw their hands up in frustration (and not return the part, which they’d have to do at their own expense of money and time anyway) having already outlaid cash for something that in no way solved their computer’s problem. While technically this is fiscally sound, it does seem a little, well, dishonest.
3) Having found a seller you can trust, read the listing carefully. Make sure it matches your part number or is at least guaranteed compatible. Make sure that it’s not for parts, that the shipping price is acceptable and that the seller maintains a fair returns policy. Lastly, having read the listing closely, don’t be afraid to ask questions if they aren’t answered directly in the listing. If the seller fails to respond to your questions ahead of the sale, you can assume they won’t be there later if something goes wrong.